Home lending built on trust and experience

At Webster First, we understand how important financial decisions with your home can be. That’s why whether you’re buying, refinancing, building, or renovating, our commitment is to you and understanding your unique needs.

Homebuyer resources

What documents you’ll need

Review and download a list of the documents we’ll need to process your application.

Terms you should know

Learn what common home lending terms, like escrow or DTI, mean.

Learn about PMI

Private Mortgage Insurance, commonly called PMI, can help you qualify for a loan that you may not have otherwise.

Mortgage Payments 101

Learn what makes up your mortgage payment, how to make payments, and how those payments are applied.

Your mortgage team

Real Estate Agent/Realtor

Your Real Estate Agent or Realtor will help you find your dream home. You tell them the features you want in a home and what your budget is, then they search. When you’re ready to see a house in person, they will get access to the house and take you to a showing. When you decide to put in an offer, they will communicate with the seller on your behalf.

Mortgage Loan Officer

Your Mortgage Loan Officer (MLO) takes your application for a mortgage. They will collect the necessary personal documents from you like recent paystubs, bank statements, and tax documents. You will mainly communicate with your MLO throughout the whole mortgage process.

Home Inspector/Pest Inspector

Your Home Inspector/Pest Inspector will check out the home you’re looking to buy and make sure that everything is up to code. They create an inspection report that will list everything that may need repairing or replacing in the house. Inspections are never required but are highly recommended.


Your Appraiser visits the home and determines its value based on its condition, number of rooms, and values of other comparable homes in the area.


Your underwriter works with your mortgage loan officer to review the documentation and ensure that all criteria is met for the loan to move forward. They analyze credit reports, income, assets, and liabilities. They decide whether you will be approved or denied for the mortgage.

Mortgage Processor

Your Mortgage Processor assembles your mortgage paperwork and makes sure every page is in order and accounted for. They will verify your employment status and any other mortgages you have.

Closing Attorney

Your closing attorney will work with their paralegal to deal with anything and everything relating to the title of your home. They will run a title exam to make sure there are no liens, easements, or encroachments on the title. In other words, they want to make sure that the title is clear so the mortgage and sale can go through.

They communicate with everyone involved in the real estate transaction including the seller, buyer, lender, home insurance company, city/town tax collector, and the seller’s attorney. They will meet with you on your closing date to have you sign the necessary paperwork and collect your down payment. After that, they are responsible for recording the necessary legal documents at the Registry of Deeds such as your mortgage and deed. And they will disburse the loan funds to the seller. (With a home equity loan they will disburse the funds to you.)

Mortgage Servicer

The Mortgage Servicers are the only people to deal with your loan after it closes. They program your loan into our system, apply payments, generate payoff quotes, and can answer any questions you may have about your loan. If you would like to drop PMI from your loan payment, make a large payment to principal, or pay your escrow deficiency, the mortgage servicers are who you contact.

Mortgage servicers are also in charge of disbursing funds for construction loans. When your mortgage is paid off, if a fee has been collected they will discharge your mortgage at the Registry of Deeds and send you your legal documents to keep for your records. If no fee was collected, they will prepare the discharge documents and forward them to you. It will be your responsibility to send the discharge and fee to the Registry of Deeds in this case.

Looking for Commercial Real Estate Loans?

Click below to see all of our Commercial Loan offerings for business owners.