Member service call center
Need help or have a question? We’re happy to assist you. Current members, please have your member number handy for the fastest service.
Monday – Wednesday: 8:00 a.m. – 4:30 p.m.
Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
Saturday: 8:00 a.m. – 12:00 p.m.
Additional contact information
Lost or stolen debit card
During business hours:
(800) 962-4452, Option 4
Webster First routing number
Audio Response Telephone Banking
Send us a secure message
Our secure form is an easy way to contact a member of our team.
Submit a complaint to the Supervisory Committee
Fill out this form to escalate an issue to our Supervisory Committee.