COVID-19 News & Updates

Keeping you and your money safe

Webster First Federal Credit Union values the health and safety of our members and employees. We are monitoring developments regarding Coronavirus (COVID-19), and will continue to do so as more information is made available.

We ask any member who is showing symptoms, has been ordered to quarantine, or thinks they may have been exposed to NOT visit us. Instead please call your local branch and we will work to accommodate you.

Member assistance

COVID-19 has caused financial hardship for people here in Massachusetts and across the globe. Webster First recognizes the impact this has had, and is here to support our members. The following programs and policies can assist if you have been affected financially.

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Skip-A-Payment program*

Our Skip-A-Payment program offers the ability to skip a month’s payment on your personal, auto, recreational vehicle, motorcycle, or heavy equipment loan. To apply, please call your local branch.

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Mortgage modifications

Hardship modifications are available for members who can demonstrate proven financial hardship. Our mortgage hardship modifications are made on an individual, case-by-case basis. Mortgage hardship modifications are made through our Collections Department. If you are in financial distress and would like to request a mortgage hardship modification, please contact us at (800) 962-4452 or call your local branch.

Frequently asked questions

Have hours or services been affected?

Our branches are open their normal business hours. We ask any member who is showing symptoms, has been ordered to quarantine, or thinks they may have been exposed to NOT visit us. Instead please call your local branch and we will work to accommodate you.

I am a Webster First member. Can I visit a CO-OP Shared Branch location?

Maybe. As Co-Op Shared Branch locations are run by other credit unions, we can’t guarantee that they will be open or available to serve shared branching members. We recommend you call before visiting to make sure they can accommodate you.

Should I expect longer than normal wait times when calling?

Yes. We are experiencing a higher call volume than normal, so wait times will be longer. We appreciate your patience as our team works diligently to make sure every member is given the exceptional service we pride ourselves on.

Is my money safe at Webster First?

Yes. Through sound decision making by our senior leadership and Board of Directors, Webster First is extremely well capitalized and able to weather economic disruptions. Additionally, all deposits are insured up to $250,000, with additional amounts insured by MSIC for total peace of mind.

Will my loan or mortgage application be affected?

Possibly. We are currently experiencing a larger volume of applications than normal, which has resulted in longer processing times. Our team is working hard to process these applications as efficiently as possible.

I have been affected financially by the COVID-19 outbreak. What can Webster First do to help me?

Webster First is here to assist members who have been financially affected by COVID-19 (Coronavirus.) We are currently working with affected members on a case by case basis.

If you have been affected, please call us at (800) 962-4452. Please note you may experience a longer than normal wait time. Thank you for your patience.

*By participating in Webster First Federal Credit Union’s Skip-A-Payment program, you request that Webster First Federal Credit Union defer your loan payments as indicated. You agree and understand that: 1.) FINANCE CHARGES will continue to accrue at the rate provided in your original loan agreement, during and after this time; 2.) deferring your payment will result in your having to pay higher total FINANCE CHARGES than if you made your payments as originally scheduled; 3.) the payment deferral will extend the terms of your loan(s) and you will have to make extra payment(s) after your loan(s) would otherwise be paid off; 4.) you will be required to resume your payment(s) at your next scheduled due date; your next monthly payment will include finance charges from the skipped month(s); 5.) Maximum initial consecutive skips is 2 months; If you elected GAP, the coverage will not be extended beyond the original maturity date. Payment Protection will still be added to the loan on the skipped month. All deferrals are subject to Webster First Federal Credit Union approval. Your loan to be skipped must not be past due more than ten days from your due date at the time of the request, or be past due more than 60 days past due in the last 3 months ) to participate. By signing this document, you agree to temporarily suspend WFFCU generated ACH loan payments until your next due date and acknowledge that your skip request must be processed 2 business days prior to your scheduled ACH payment to allow time to suspend the transaction. You agree to contact the Credit Union for exact payoff information. Only personal, automobile, recreational vehicle and heavy equipment loans are eligible. WFFCU reserves the right to change Skip-A-Payment program details at any time.