Say hello to our new virtual assistant, Webster

Updated March 22, 2024  |   Published September 26, 2022

We’re pleased to introduce the newest member of our team, Webster! Webster is our virtual assistant, powered by the award-winning artificial intelligence (AI) technology of*.


Webster works for you

Webster is here to help answer your questions and guide you with your next financial decision at Webster First. Simply look for the icon in the corner of our website, type your question, and get an answer instantly. Some things Webster can help with include:

  • How to find your routing and account number
  • How to open an account
  • What time your nearest branch is open
  • How to report a lost debit card
  • How to make a loan payment
  • How to register for online banking
  • How to update your address
  • And much more!


Why Webster?

While we pride ourselves on our award-winning service, unfortunately our team needs time to rest so we can always guarantee we’re giving you our best. As a bot, Webster is available 24/7, even after the humans have left the building. Webster also gives you quick answers, and you may be served more quickly than by phone or in person.


Can Webster help me over the phone?

Right now, Webster is only available on our website. However, we are working to bring his functionality to our phone systems as well, so you can enjoy quick service no matter when you call us. We expect Webster to be available by phone before the end of 2022.


*Finovate West Digital Best in Show. CUNA Councils 2021 Speed Round Best of Show