2022 year-end message from our President/CEO Michael Lussier
February 9, 2023
I hope that you and your families enjoyed a happy holiday season. As we begin a new year at Webster First, we look back at what we’ve accomplished with a 2022 year-end recap. The challenges of the COVID-19 pandemic in 2020 and 2021 were put behind us as we faced a new challenge of record inflation in the US. Despite these difficulties, we still saw impressive growth as we gained new members, lent to local businesses, and were named the Telegram & Gazette’s Best Credit Union of Central Mass for the fourth year in a row thanks to votes from loyal members like you.
In August, I celebrated my 35th year of service to the credit union. I am happy to say that through the many economic ups and downs we’ve endured over those years, we still remain financially strong and prepared for whatever new challenges may come about in 2023. Thanks to the dedication and great service from our teams in our branches and the operations center, members can rest assured that their money is in good hands at Webster First Federal Credit Union. On behalf of the entire team, we thank you for trusting us.
Happy New Year!
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2022 YEAR-END RECAP
We helped 611 people with mortgages and home equities.
Over $119.6 million.
We helped 5035 people finance their dream car.
And 292 refinance their car loans to lower payments. Over $156.7 million.
We helped 178 local business with loans.
Over $107 million.
We added a chatbot to websterfirst.com.
Powered by interface.ai technology to better serve your needs.
We grew by 3,655 members.
Over 75% of our members would recommend Webster First to friends and family for their next account, loan, or mortgage.*
*Data collected from over 1700 respondents of the Webster First Membership Experience Survey conducted in September 2022.
We opened 4,632 new deposit accounts.
Over $341.6 million.
We donated to local communities.
Over $134 thousand.
We won awards.
Best Credit Union of Central Mass
Best Financial Planning Services of Central Mass
Interactive Media Awards: Outstanding Achievement for websterfirst.com
Rated 5-Stars by BauerFinancial every quarter
Year-end totals compared to 2021.
Total deposit portfolio growth: $341.6 million**
Total loan portfolio growth: $147.8 million**
**These numbers include the offset of deposits and loans that were closed or paid off in 2022.