Coronavirus (COVID-19)



Webster First Federal Credit Union values the health and safety of our members and employees. We are monitoring developments regarding Coronavirus (COVID-19), and will continue to do so as more information is made available.



Branch operations and hours


After listening to advice from the CDC, WHO, and our local leaders, we have decided to alter the way our branches do business for the time being. It is with the best interests of the health and safety of all our members and employees that we make this decision.

  • All branch lobbies are closed to the general public. In-branch visits will be allowed by appointment only. Please call your local branch prior to visiting to ensure availability.
  • All branch drive-ups are open and will operate on their normal hours.
  • We ask any member who is showing symptoms, has been ordered to quarantine, or thinks they may have been exposed to NOT visit our lobby or drive-up. Our employees have been instructed to not report to work under the same circumstances. Together, we can help stop the spread!



Recommended services


The CDC has encouraged the public to avoid close contact when necessary. As a Webster First member, there are a variety of free services you can use to avoid the need to visit a branch.

  • Online Banking – view account balances and transactions, pay bills online, transfer money, make loan payments, and more.
  • Mobile App – all the functionality of online banking, right on your phone. Plus, easily deposit checks anytime with Remote Deposit.
  • Telephone banking - access your accounts from any touchtone phone. Hear account balances and recent transactions, as transfer funds between accounts.
  • Mobile Wallet - make purchases quickly using your compatible smartphone. We currently offer Apple Pay®, Google Pay, and Samsung Pay.
  • ATM Network - withdraw cash from nearly 30,000 ATMs nationwide through our CO-OP ATM Network partners.



Member assistance


COVID-19 has caused financial hardship for people here in Massachusetts and across the globe. Webster First recognizes the impact this has had, and is here to support our members. The following programs and policies can assist if you have been affected financially.


  • Skip-A-Payment program*: Our Skip-A-Payment program offers the ability to skip a month’s payment on your personal, auto, recreational vehicle, motorcycle, or heavy equipment loan. To apply, please call your local branch.
  • Penalty-free certificate withdrawals: Effective immediately, members will be able to temporarily withdraw up to $10,000 per day from certificates of any term length without penalty, making your cash more accessible. To make a withdrawal from your certificate, please call your local branch.
  • Mortgage modifications: Hardship modifications are available for members who can demonstrate proven financial hardship. Our mortgage hardship modifications are made on an individual, case-by-case basis. Mortgage hardship modifications are made through our Collections Department. If you are in financial distress and would like to request a mortgage hardship modification, please contact us at (800) 962-4452 or call your local branch.


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Staying up to date


We encourage all members to visit the Centers for Disease Control’s official webpage to learn more.





Avoiding fraud


Unfortunately, COVID-19 has coincided with a rise in fraud and scams. The FTC has advised the public of the following:

  • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the CDC at and the World Health Organization at
  • Ignore online offers for vaccinations. There currently are no vaccines, pills, or other prescription or over-the-counter products available to treat or cure COVID-19.
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.


For more information about protecting yourself from fraud, please visit the FTC’s Coronavirus Scams webpage.





Frequently asked questions


Yes. Currently, branch lobbies are closed to the public until further notice. In-branch visits may be made by appointment only. Please call prior to visiting to ensure availability.


All of our drive-ups remain open and available. Branches that have drive-ups include:

  • Auburn
  • Boylston
  • Charlton
  • Douglas
  • Dudley
  • Fitchburg
  • Hopkinton
  • Saugus - Main Street
  • Spencer
  • Webster
  • West Boylston
  • Whitinsville
  • Worcester

Maybe. As Co-Op Shared Branch locations are run by other credit unions, we can’t guarantee that they will be open or available to serve shared branching members. We recommend you call before visiting to make sure they can accommodate you.

Not at this time. For security purposes, Webster First does not conduct shared branch transactions at our drive-ups. As our lobbies are currently closed to the public, we are unable to serve members who belong to partner credit unions at this time. We apologize for the inconvenience.
Yes. We are experiencing a higher call volume than normal, so wait times will be longer. We appreciate your patience as our team works diligently to make sure every member is given the exceptional service we pride ourselves on.
Yes. Through sound decision making by our senior leadership and Board of Directors, Webster First is extremely well capitalized and able to weather economic disruptions. Additionally, all deposits are insured up to $250,000, with additional amounts insured by MSIC for total peace of mind.
Yes. You may make cash withdrawals at any of our drive-ups or ATMs. You can also access nearly 30,000 ATMs through the CO-OP ATM Network.
Possibly. We are currently experiencing a larger volume of applications than normal, which has resulted in longer processing times. Our team is working hard to process these applications as efficiently as possible.

Webster First is here to assist members who have been financially affected by COVID-19 (Coronavirus.) We are currently working with affected members on a case by case basis.


If you have been affected, please call us at (800) 962-4452. Please note you may experience a longer than normal wait time. Thank you for your patience.




*By participating in Webster First Federal Credit Union’s Skip-A-Payment program, you request that Webster First Federal Credit Union defer your loan payments as indicated. You agree and understand that: 1.) FINANCE CHARGES will continue to accrue at the rate provided in your original loan agreement, during and after this time; 2.) deferring your payment will result in your having to pay higher total FINANCE CHARGES than if you made your payments as originally scheduled; 3.) the payment deferral will extend the terms of your loan(s) and you will have to make extra payment(s) after your loan(s) would otherwise be paid off; 4.) you will be required to resume your payment(s) at your next scheduled due date; your next monthly payment will include finance charges from the skipped month(s); 5.) Maximum initial consecutive skips is 2 months; If you elected GAP, the coverage will not be extended beyond the original maturity date. Payment Protection will still be added to the loan on the skipped month. All deferrals are subject to Webster First Federal Credit Union approval. Your loan to be skipped must not be past due more than ten days from your due date at the time of the request, or be past due more than 60 days past due in the last 3 months ) to participate. By signing this document, you agree to temporarily suspend WFFCU generated ACH loan payments until your next due date and acknowledge that your skip request must be processed 2 business days prior to your scheduled ACH payment to allow time to suspend the transaction. You agree to contact the Credit Union for exact payoff information. Only personal, automobile, recreational vehicle and heavy equipment loans are eligible. WFFCU reserves the right to change Skip-A-Payment program details at any time.