At Webster First, consumer loans include auto loans, motorcycle loans, recreational vehicle loans (RV, boat, camper, jet ski, quad, snowmobiles), personal loans, credit builder loans, and student lines of credit.

Webster First does not charge application fees on consumer loans.

Yes! We offer refinancing on all types of consumer loans you have with another lender.

All claimed income will be considered when you apply for a loan. This income may include social security, pensions, VA benefits, etc.

Whether or not we finance a vehicle depends upon the value of the vehicle. Since this will be different for each vehicle, we recommend you call us at (800) 962-4452 or visit a branch for a more personalized answer.

You do not need to have a particular vehicle picked out in order to apply for pre-approval.

Typically, we can finance 100%, however this is reviewed at the borrower/application level.

Depending upon the type of loan you select, your exact rate may be determined by your credit score and collateral. To view our current rates, click here. For more information, visit a branch or call us at (800) 962-4452.

Your monthly payment amount will depend upon the amount of your loan, the exact interest rate you qualify for, and the term length of the loan.

You will receive your coupon book within 14 business days.

Yes, contact us (800) 962-4452 and we’d be happy to assist you.

Generally, your first payment will be due 30 days after your loan is disbursed. Your payments will always be due on the same day of each month. If you would like to have your payments due on a particular day of the month, please inform your loan originator so he/she can attempt to schedule that for you. We cannot guarantee that your payment due date will be exactly what you request, but we will work with you to try and make that happen.

You can make payments to your consumer loan by dropping off the funds in a branch, mailing in a check, making a transfer in online/mobile banking, or using the Payment Portal.*

Only the primary account holder can transfer funds to the loan online. On your home screen in online/mobile banking, click Move money, then “(Transfer) between my Webster First accounts.”

If mailing a check, include your account number in the memo line. Mail to:

Webster First Federal Credit Union
PO Box 70505
Worcester, MA 01607

*Payment Portal can be used by members who do not elect to sign up for an online banking account. We recommend you use online/mobile banking to make your payment if you have an account set up.

If you would like to transfer a payment from an account at another financial institution, there are a few ways you can do it. In your online banking toolbar at the top of the screen, click on Payments > Pay my loan from another account. In your mobile banking toolbar at the bottom of the screen, click on Payments > Pay loan from another account. Use the Payment Portal only if you do not have an online banking account.

You can also schedule a one-time ACH transfer by contacting our Call Center at (800) 962-4452. They will have you sign an ACH Authorization form.

You can set up a recurring payment a few different ways. To set up a recurring payment from a WFFCU account, use your online banking account and click “Move money” > “Transfer between Webster First accounts.” Type in your desired date and amount to be transferred then check the box that says “Repeat transfer.”

To set up a recurring payment from an outside account, you can use either online banking (recommended) or Payment Portal . In online banking, click “Payments” > “Pay loan from another account.” Then choose your accounts and select the frequency for the transfer. In Payment Portal, sign in to make your payment as you normally would and select the payment frequency there.

The last way is by contacting our Call Center at (800) 962-4452, and signing an ACH Authorization form with your account information. You can choose the amount and which day of the month you would like the payment to be pulled.

There are no pre-payment penalties for any Webster First consumer loans. You can pay extra or pay off your loan early with no penalties.

Contact our member service center at (800) 962-4452 for a payoff quote. Let them know the date you would like to pay off, as daily interest earned can change the amount. Funds can then be sent via check, wire, or internal transfer.

You have a grace period from your due date to make a payment before a late fee is assessed. Refer to your note to see what that period is for you. We report the loan status to the credit bureaus on the 5th of each month.

If a borrower on a consumer loan has passed away, contact the consumer loan department at (800) 962-4452 Ext 4098 to let them know and forward them the death certificate for the file. If there is a co-signer on the loan, they will still be obligated to make the payments. If there is no co-signer, next steps will vary based on what the deceased had planned to pay off the remaining balance on the loan (death clause, terms in their will, a trust, life insurance policy, etc.).

If you have a lien on your car and an insurance company pays you for damages (such as a car accident, tree falling on it, etc.) the check will be made out to both you and the lien holder (WFFCU). Please bring your check into any of our branches along with your completed work order form and a loan officer will be able to endorse the back of the check for you.

For additional info on insurance claims, see “How to File an Insurance Claim on Your Car.”